Terms

Most items and orders are shipped out the same day, unless otherwise advised. The Smart Cable Company will ship your order prepaid and add it to the invoice. Orders are usually shipped via UPS Ground or Airborne Next Day or 2nd Day or other common carrier services that are available upon request. Insurance and COD charges will be at the customer's expense.

Pricing

All prices are FOB our warehouse. For large quantities of any item, please call for a quote. Prices are subject to change without notice.

Minimum Order

There is a minimum order requirement of $50. All orders under $50 will be charged a $10 service fee.

Payment Terms

Terms are COD or Credit Card (Visa, MasterCard or American Express) for first order. Buyers wanting other payment terms must submit bank information and credit references. Smart Cable Company accepts approved company checks, cashier checks and money orders from UPS or Airborne COD delivery. Drop shipments must be paid in full prior to shipment, unless other arrangements have been made.

Returns of Stock Product

All returns of stock products must be prearranged and confirmed by Smart Cable Company. Please call to arrange a return of stock products. Be prepared to provide your company name, invoice number, invoice date, item number and quantity to receive a Return Merchandise Authorization (RMA) number. The RMA number must be displayed on the shopping label of each box or returned item. No returns will be accepted without an RMA number. Returned stock products must be in mint condition. Smart Cable Company may deny any request for return or exchange after 30 days from the invoice date. All returns or exchanges accepted by Smart Cable are subject to a 25% handling charge.

Custom Product Terms

Custom ordered products cannot be returned or exchanged. Smart Cable Company will replace any custom ordered product, which has a defect in workmanship. All orders for custom products are final and cannot be cancelled once they are confirmed.

Claims

Damage or loss occurring during transition should be reported to the carrier at once. All claims for product shortage or damage must be made within 5 days of receipt of shipment. All claims must be by phone, fax, or email.

Warranty

All products have a one-year warranty unless otherwise specified. Smart Cable Company warrants that the goods furnished will be free from defects in materials or workmanship. This warranty is limited to repairing or replacing products, which prove to be defective upon our inspection. Please call for a RMA. Misuse or alteration of products cancels all warranties.